Accesibility statement

www.gdeenergy.com is committed to making its website accessible, in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications in the public sector (hereinafter, Royal Decree 1112/2018, of September 7).

This accessibility statement applies to peralte.es

Compliance status

This website is partially compliant with Royal Decree 1112/2018, of September 7, due to the exceptions and lack of conformity of the aspects listed below.

Non-accessible content

The content listed below is not accessible for the following reasons:

Non-compliance with Royal Decree 1112/2018, of September 7: There may be various editing errors on some web pages, both in HTML content and in final documents, published after September 20, 2018.

Disproportionate burden: not applicable.

The content is not within the scope of applicable legislation: there may be office files in PDF or other formats published before September 20, 2018 that do not fully meet accessibility requirements.

Feedback and contact information

Communications

Accessibility requirement communications (Article 10.2.a of Royal Decree 112/2018, of September 7) can be submitted through the following contact form.

For example:

  • Reporting any possible non-compliance by this website.

  • Communicating other difficulties in accessing the content.

  • Making any other inquiry or suggestion for improving website accessibility.

Communications will be received and forwarded by the Directorate-General for Digital Services and Citizen Experience, from the Department of the Vice Presidency and Digital Policies and Territory, as the Web Accessibility Responsible Unit within the autonomous region.

Requests for accessible information and complaints

To submit requests for accessible information and complaints (Article 12 of Royal Decree 1112/2017, of September 7), you must access “Accessible content on the website” and follow the option “Request accessible information or file a complaint”.

Any individual or legal entity may file complaints regarding compliance with the requirements of Royal Decree 1112/2018, of September 7, and request information regarding content that is excluded from the scope of this regulation.

Requests and complaints must be registered in accordance with the requirements established by Law 39/2015 of October 1, on the Common Administrative Procedure of Public Administrations.

Enforcement procedure

The enforcement procedure set out in Article 13 of Royal Decree 1112/2018, of September 7, can be initiated in the process “Accessible content on the website” via the option “Appeal a request”.

If, after requesting accessible information or submitting a complaint, it has been rejected, you disagree with the decision taken, or the response does not meet the requirements set out in Article 15.2 of Royal Decree 1112/2018, of September 7, you may file a claim to:

  • Know and challenge the reasons for the rejection.

  • Request appropriate measures in case of disagreement with the decision made.

  • State the reasons why you believe the response does not meet the required standards.